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Home services in Gran Alacant: water, electricity, rubbish, IBI and internet

Machine translation made with AI: it may contain errors. Please check the details in the official sources.

Last checked: 2026-10-05

Gran Alacant belongs to the municipality of Santa Pola. Municipal charges, waste collection and the padrón (municipal register of residents) are the responsibility of Santa Pola Town Council. This guide summarises how utilities and the main payments work. The amounts and deadlines in this guide are those published for 2026. They change every year: before paying, check the current information on the Town Council website (https://santapola.es/portal-contribuyente/) and on Suma (https://www.suma.es/periodo-pago-voluntario).

Local procedures: the Municipal Information Office

The Town Council lists an Oficina de Información Municipal (Municipal Information Office) in Gran Alacant (Avenida Escandinavia 31, telephone 966 697 749). It appears on the Santa Pola tourism website as a service in the area. That website does not give the opening hours or which procedures can be done there: check the current information by calling the telephone number given or at https://santapola.es/. Tax procedures can also be done at the Oficina de Rentas (Revenue Office), at Plaza de la Constitución 1 (Santa Pola), according to the Town Council.

Water and sewerage

  • Water supply is managed by Hidraqua (Veolia group), the service concessionaire in Santa Pola. Change of account holder, connection and disconnection are handled with Hidraqua, which has an online procedure. The requirements (for example, whether the procedure requires you to be the owner) and the documents may depend on the municipality: check the current information at https://hidraqua.veolia.es/cambio-de-titular or with Hidraqua before you start.
  • Since 2025 the sewerage and rainwater charge has been collected directly by the Town Council, no longer by Hidraqua. According to the 2026 tax calendar, the payment period is annual, from 15 October to 16 December. You can request direct debit at the Town Council, at your bank or through the online office.

Electricity and gas

There is no special local rule for Gran Alacant. In Spain it works like this:

  • There is a distribuidora (distributor; it owns the network and is the same one in your area) and a comercializadora (supplier; the company you choose to contract with and to bill you).
  • You can contract on the regulated market (PVPC) or on the free market. The CNMC's official comparison tool lets you see offers neutrally.
  • Changes to the contract (account holder, power, bank account, termination) are always made through the supplier. According to the CNMC, the change of account holder is requested by the new holder, is free of charge and can take between 1 and 20 working days. You need to provide:
  • first name, surnames, DNI and telephone number of the new holder;
  • first name, surnames and DNI of the previous holder;
  • the CUPS code of the supply point (it appears on a previous bill) or the full address;
  • a copy of the title deed or rental contract, where necessary;
  • bank account number for direct debit.

The electricity or gas contract must be in the name of the person who uses the energy.

  • Gas: there is no official source confirming whether your street or development has a natural gas network. Ask the homeowners' association or your supplier, and compare offers at https://comparador.cnmc.gob.es/.

Rubbish: charge, collection and recycling

Urban waste charge

The Town Council charges an annual fee for the collection, transfer and treatment of waste. For a home in Gran Alacant, the 2026 ordinance sets these annual amounts according to the number of people registered on the padrón:

  • Empty home with no one registered: €72.59.
  • 1 person: €75.49. 2 people: €80.04. 3 people: €82.70. 4 people: €84.58.
  • Reduced fee of €7.86 for main residences with income below the thresholds set by the Conselleria or approved by the Pleno (Town Council plenary session).
  • 25% discount for large families registered on the padrón who meet the requirements (application before 31 December of the previous year).

The person liable to pay is the owner, who may pass the charge on to a tenant. Registration for the charge must be declared within one month. The waste charge is collected through Suma Gestión Tributaria (an agency of the Alicante Provincial Council), together with the IBI (Impuesto sobre Bienes Inmuebles, local property tax), and the discount application can be downloaded from Suma's online office. In 2026 the voluntary payment period is from 27 July to 8 October, with direct debit on 1 October; each year's payment details are at https://www.suma.es/periodo-pago-voluntario.

Bins and recycling

The service is provided by Urbaser. The usual bins are yellow (packaging), blue (paper and cardboard) and grey (general waste). According to the Town Council, the brown organic waste bin was introduced for large producers (hotels, restaurants and shops), with access by card or app. The source does not mention a service for homes: check the current information at https://santapola.es/areas-municipales/medio-ambiente/.

  • Bulky items and furniture: free collection from your home. Request it by calling or sending a WhatsApp message to Urbaser (639 537 476 or 966 693 955) and leave the item at your door with the code they give you. Do not leave it next to the bins without notifying them.
  • Pruning waste: there is also home collection (966 693 955 or WhatsApp 686 80 13 23, according to the Town Council).
  • Small hazardous waste (batteries, light bulbs, mobile phones, cartridges): there is a mini ecopark at the Gran Alacant shopping centre and a local recycling point at the bus stop on Avenida Escandinavia, next to the municipal offices.
  • Agricultural burning: requires authorisation from the Town Council and is restricted between 1 June and 15 October. Check the conditions at https://santapola.es/areas-municipales/medio-ambiente/.

IBI

The Impuesto sobre Bienes Inmuebles (IBI, local property tax) is paid every year by the owner. Santa Pola has delegated its management to Suma Gestión Tributaria (Alicante Provincial Council). The IBI, the IAE (Impuesto sobre Actividades Económicas, a business activities tax) and the waste charge are paid in the same period. In 2026 it is from 27 July to 8 October (direct debit on 1 October; new direct debit mandates were accepted until 23 September). If you do not pay on time, surcharges apply. The periods change every year: check the current information at https://www.suma.es/periodo-pago-voluntario.

If you buy a home, according to the Catastro (Land Registry for tax purposes), notaries and registrars notify it of the transfer, and in those cases the buyer does not have to submit a separate declaration. Check that the change appears on the Catastro's online office (https://www.sedecatastro.gob.es/).

Homeowners' association

Many homes in Gran Alacant are in developments with a comunidad de propietarios (homeowners' association). Under the Horizontal Property Law:

  • Each owner pays the general expenses according to their share.
  • There is a reserve fund of not less than 10% of the last ordinary budget.
  • A buyer is liable with the property for debts to the association for the current year and the previous three years. Ask the seller for a certificate of debts in their name.

Ask the administrator for the statutes, the budget and the rules of use (pool, common areas, building work).

Internet and mobile

Fibre coverage varies a lot by street and development. Check your address using the broadband coverage tool of the Ministry for Digital Transformation and compare offers from several operators. For a prepaid SIM card, the law requires the operator to record the buyer's identity using an identity document (first name, surnames, nationality and document number). For postpaid contracts and fibre, check the requirements with each operator.

Practical tips

  • Keep copies of contracts, CUPS, water contract number and the IBI and waste charge receipts.
  • Keep your padrón details up to date: they affect the waste charge.
  • When buying or renting, ask for the homeowners' association documentation and the latest receipts.

Disclaimer: general information; check the details with the official source.

Sources